Privacy Policy

      Effective Date: Aug 2016
      Last Updated: Jan 2025

      Smartlink Technology, LLC (“Smartlink,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our services, website, and communication channels.

      1. Information We Collect

      We collect the following types of information:

      1. Personal Information

      When you sign up for Smartlink services, we may collect:

      • Name
      • Email Address
      • Phone Number
      • Billing Address
      • Payment Information
      • Account Credentials (e.g., username, passwords)
      1. Network & Device Information

      To provide and improve our services, we may collect:

      • IP Address
      • Device Type & Operating System
      • Internet Usage Data (bandwidth consumption, connection logs)
      • Service Performance Metrics
      1. Communication Data

      If you contact our customer support, we may collect:

      • Call recordings for quality assurance
      • Chat transcripts and email correspondence
      1. Cookies & Tracking Technologies

      When you visit www.smartlinkinternet.com, we may use cookies or tracking tools to collect:

      • Browsing behavior
      • Location data (if enabled)
      • Website interaction details
      1. How We Use Your Information

      We use collected data to:
      ✅ Provide, activate, and maintain Smartlink services
      ✅ Process payments and manage accounts
      ✅ Improve service performance and reliability
      ✅ Enhance customer support and troubleshooting
      ✅ Protect against fraud and unauthorized access
      ✅ Comply with legal and regulatory obligations
      ✅ Customize marketing offers (with your consent)

      1. How We Share Your Information

      We do not sell customer data. However, we may share information in the following circumstances:

      • With Service Providers: We may share necessary data with trusted third-party vendors who assist with billing, technical support, or network maintenance.
      • For Legal Compliance: We may disclose data if required by law, subpoena, or government request.
      • For Business Operations: In the event of a merger, acquisition, or asset sale, customer information may be transferred to the new entity.
      1. How We Protect Your Data

      Smartlink takes security seriously and implements:
      🔒 Encryption to protect data during transmission
      🔒 Firewalls & Secure Access Controls to prevent unauthorized access
      🔒 Regular Security Audits to identify and mitigate risks

      Customers are encouraged to:
      ✔ Use strong passwords and update them regularly
      ✔ Enable two-factor authentication (if applicable)
      ✔ Be cautious of phishing emails claiming to be from Smartlink

      1. Your Privacy Choices

      You have the following rights regarding your data:

      • Access & Update: You can review and update your account information through the customer portal.
      • Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the opt-out link in communications.
      • Request Data Deletion: You may request the removal of certain personal data unless required for service fulfillment or legal obligations 

      To exercise these rights, contact privacy@smartlinkinternet.com.

      1. Cookies & Tracking Preferences

      Smartlink uses cookies to enhance website functionality. You can manage or disable cookies through your browser settings. However, disabling cookies may impact website performance.

      1. Children’s Privacy

      Smartlink does not knowingly collect data from children under 13 years of age. If you believe a minor has provided information, please contact us to remove it.

      1. Changes to This Privacy Policy

      Smartlink may update this Privacy Policy to reflect service changes or legal requirements. We will notify users of major changes via email or website updates.

      1. Contact Us

      For questions or concerns about this Privacy Policy, please contact:

      📧 Email: privacy@smartlinkinternet.com
      📞 Phone: 573-840-0085.
      🌐 Website: www.smartlinkinternet.com